LGS FM recognises that we must establish and present our business values, services and operations to consistently meet and where possible exceed the expectations of all of our stakeholders, including customers; consumers; employees; regulators and suppliers.
- LGS FM recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies and company operating procedures.
- LGS FM take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined.
- We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
- LGS FM Service & Quality Division is responsible for the implementation of this policy and will make the necessary resources available to realise the corporate responsibilities of the company. The responsibility for our performance to this policy rests with all employees throughout the company.
- LGS FM shall ensure a high level of business performance while minimising and effectively managing risk.
- LGS FM shall encourage dialogue with local communities for mutual benefit where appropriate.
- LGS FM will register and resolve customer complaints in accordance with our published standards of service and specific company operating procedure.
- LGS FM shall support and encourage our employees to help local community organisations and activities in our regions.
- LGS FM shall operate an equal opportunities policy for all present and potential future employees.
- LGS FM will offer our employees clear and fairs terms of employment and provide resources to enable their continual development.
- LGS FM shall provide, and strive to maintain, a clean, healthy and safe working environment.
- LGS FM shall uphold the values of honesty, partnership, transparency and fairness in our relationships with stakeholders.
- Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.
- We will operate in a way that safeguards against unfair business practices
- We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.
