lgsfm.com

The LGS FM Helpdesk is an outsourced service that specialises in managing clients' repair and maintenance suppliers across their entire estate. Dedicated, experienced and trained staff ensure that multiple incidents and projects are fully and cost-effectively managed to completion in a way that internal Procurement and Operations departments find difficult.

The Helpdesk team boasts an unsurpassed record in resolving incidents and completing projects, ensuring that general repair and maintenance tasks are completed by approved suppliers to agreed standards and schedules.

Improved supplier performance and reduced costs are two of the cornerstones of LGS FM value proposition. They are accepted as part and parcel of the Helpdesk service.

However, the always-on service not only affords organisations the ability to achieve consistency and best-price from a complex network of suppliers, but also to improve business continuity, protect company image, generate comprehensive management reports and drive staff and customer communication at important times.

How the LGS FM Helpdesk will follow through our customers enquiry?

-Alert LGS FM Helpdesk

On recieving an`incident' call at the LGS FM Helpdesk, LGS FM will alert and arrange the effective response. We also advise the `client' site contact on all Health & Safety requirements.

-LGS FM Helpdesk progress tracker

The LGS FM Helpdesk keps a constant track of progress and will deliver regular updates of any delays and completion schedules to our client contact points.

-LGS FM Helpdesk feedback

We monitor the on-site project, ensuring that all aspects of the project is completed within the the agreed parameters determined for each supplier/incident

-LGS FM Helpdesk service delivery report

The LGS FM Helpdesk compiles a detailed report of the incident from the initial call to the moment the job in hand has been completed